Frequently Asked Questions

Simply click "Get Started Now" on the Free tier card. You'll be asked to register your institution and create a Super Admin account. No credit card is required for the Free plan.

You need three things: (1) Your institution name, (2) a unique 3-character institution code (e.g., "NVT"), and (3) an admin email address. The institution code becomes part of your unique login URL and cannot be changed after registration.

Yes. After registration, a verification email is sent to your admin email address. You must verify within 24 hours to activate your account. If you didn't receive the email, check your spam folder or request a new verification link from the pending page.

After setting up your institution, create at least one branch, then define your metadata (categories, types, brands, models) in the Metadata section. You can use our bulk CSV import to add metadata quickly. Then navigate to Assets → Add New to start registering assets.

Yes, you can upgrade at any time from your dashboard. Upgrades take effect immediately and tier limits are adjusted in real-time. Our SaaS admin will seamlessly transition your data to unlock premium features like Advanced Reporting for your institution.

You won't lose any existing data. However, you won't be able to add new assets, branches, or users beyond your plan's limits. You'll see a notification suggesting an upgrade. Existing assets and data remain fully accessible.

Yes! Yearly billing saves you 20% compared to monthly billing. For example, the Professional plan is ₹999/month when billed yearly versus ₹1,249/month when billed monthly. We recommend yearly billing for the best value.

We offer a 7-day no-questions-asked refund for any paid plan upgrade. Simply email support@assetmatrix.in within 7 days of payment. See our full Refund Policy for details.

Yes. For organizations requiring more than 50 branches, custom integrations, or dedicated support, please reach out via our Contact page or email support@assetmatrix.in for a tailored quote. Enterprise plans include a dedicated account manager and custom SLAs.

Super Admins have full control over the entire institution — settings, users, branches, metadata, and global reports. Branch Users are restricted to managing assets only within their assigned physical branch. They cannot see other branches' data, manage users, or access institution-wide settings.

Branch Users are assigned to one specific branch. However, Super Admins can view and manage all branches from a single dashboard. If you need one person to manage multiple branches, grant them the Super Admin role.

As a Super Admin, navigate to Users → Add New. Enter the user's email, select their role (Super Admin or Branch User), and assign a branch if applicable. The new user will receive login credentials via email. The number of users you can add depends on your subscription tier.

The Audit Trail provides a complete chronological history of every action taken on an asset — who edited it, what field was changed, the old value, and the new value, with timestamps. This is essential for compliance, accountability, and security. Available on Business and Enterprise plans.

Yes! You can import metadata (categories, types, brands, models) in bulk using CSV format. Navigate to Metadata → Bulk Import and paste your CSV data in the format: Category, Type, Brand, Model (one per line). Individual assets can be added through the asset creation form.

Yes. You can export your asset data in CSV format at any time from the Reports section. This is available on all plans. You always retain full ownership of your data.

On paid plans, you get Advanced Reporting including: asset distribution by category/brand/status, branch-wise comparisons, warranty expiry alerts, depreciation tracking, and custom date-range filters. The Free and Starter tiers include basic asset listing and counts.

Yes! The Staff Management module lets you create staff profiles with name, designation, and employee ID. You can then assign assets to specific staff members, making it easy to track who is responsible for each piece of equipment.

We use industry-standard encryption (HTTPS/TLS for transit, bcrypt for passwords), strict tenant isolation (each institution's data is completely separated), role-based access control, optimistic concurrency control to prevent data loss from simultaneous edits, and regular automated backups.

Absolutely not. Each institution operates in a completely isolated environment. Your assets, users, branches, and reports are invisible to other institutions. This tenant isolation is enforced at every level of the application.

Your data is retained for 30 days after cancellation in case you want to reactivate. After 30 days, all data is permanently deleted. You can request an immediate export or deletion at any time by contacting support@assetmatrix.in. If you downgrade (instead of cancel), no data is lost — you simply lose access to premium features.

Click "Forgot Password?" on the login page and enter your registered email. You'll receive a password reset link valid for 1 hour. If you don't receive it, check your spam folder or contact your institution's Super Admin.